Every other person is using FaceTime than other video calling apps. With the usage of video calling number of problems gets reported specially in pandemic. All these problems concerned either with delayed calls, frozen video, poor or blurry video quality, or connection error messages?. The frustration increased when your face-time video call lags. In this article, we will discuss how to avoid FaceTime call lagging, delays and fix facetime poor connection issues.

Hopefully the new changes coming to FaceTime on macOS Monterey this fall will address the issues we’re experiencing with Apple’s video calling software, but it seems likely that these new features will throttle even more bandwidth, which could only make things worse.

Video will automatically resume when connection improves or
Poor connection. The video will automatically resume when the connection improves

This message greets me every few minutes during Sunday FaceTime calls with my aunt. I even had to grapple with the dreaded “Connection Lost” error and wait for the call to resume – or, more likely, close FaceTime and call back.

When the “Poor Connection” message appears, the picture usually disappears and I only hear sound – although sometimes it gets worse and I don’t even hear the sound.

Why is this happening? Is this his broadband connection or mine? Or is my Mac the problem? To fix this, I have followed the steps below and recommend the same.

Check FaceTime status

Before dive into making some changes to internet and Mac settings, it is better to check problems with FaceTime itself. Apple’s services provide the support if you’re willing to spent some. To find out if FaceTime isn’t working, visit the Apple System Status website


Close all background applications

Use less resources: faceTime lagging issue sometime depends on the running application consuming bandwidth and the internet resource. Maybe, youtube or facebook or other social media platforms eating up the much-needed bandwidth.

Free up bandwidth: Close unnecessary applications or at least pause background downloads to free up bandwidth.

Check your dock: Check whether an application is running by looking at the Dock at the bottom of the screen. All running applications will have a dot under them. To quickly close it, right-click (or control-click) and select Exit.

Read also: How to reInstall macOS


Connect the MacBook to Charging port

Facetime lagging could be happen due to your Mac charging consumption. If so, it’s worth plugging in your Mac if it’s running on battery power. A new low-power mode is coming to Monterey, and we’ll be watching to see if it affects FaceTime performance


Restart your Mac

Of course, it’s a bad idea to end the connection right away, but restarting your machine can help solving number of problems. The connection delay can happen due to memory consumption or an application running in the background. Restarting your Mac can solve many problems.

How it help: For example, turning off your Mac can free up RAM. Alternatively, there are apps to help you troubleshoot problems when too much RAM is consuming.

Read also: How to Clean Cache on Mac

Shutdown FaceTime: It may be helpful to turn off FaceTime before shutting down your Mac. This is different from closing the application. 

  • You can easily do this by pressing Command + K and select Turn FaceTime Off.
  • You’ll have to sign into FaceTime again after restarting your Mac, so click Enable and sign in to your account.

Check broadband connection (Poor Connection FaceTime)

If you are seeing alerts of poor connection in facetime, chances that your Wi-Fi is occupied, so checking your internet connection is crucial. It consume a lot of bandwidth and requires a high-speed Wi-Fi connection to transmit both audio and video. The quality of your broadband connection must be significant.

  • Get Closer to router: You may find that getting closer to your router helps – this means Wi-Fi doesn’t have to pass through thick walls, for example.
  • Try avoiding streaming: Are your kids streaming videos and competing for bandwidth? Does internet radio play in the kitchen? Is the microwave oven on? (This is the biggest reason our internet broke!)

Restart the Router: After excluding the above options, restart the router. Turn it off, wait about a minute, and then turn it on again.

Try Speed Test: It’s also a good idea to do a broadband Speed test to find out if you are getting what your provider promises. Contact your internet provider and have them check your line – you can do it anyway.

Check that the software is up-to-date

It is possible that the FaceTime software or the version of macOS you’re using is causing the problem. Apple releases software updates frequently to fix bugs and other issues, and this could be something that has been resolved – so make sure your software is up to date.

Below is the procedure to check for latest update.

  1. Click System Preferences and Software Update.
  2. If an update is available, click Update Now.

Make some space

Another possibility is that your Mac is running out of space. Overall, if you have less than 10% of free space on your hard drive, you’ll run into problems, so we recommend that you delete or archive some stuff if you’re close to capacity.

How to check Storage on Mac: Click the Apple logo and choose About This Mac > Storage to see how much free space you have.

Software Suggestion: If you’re trying to find something to delete, try CleanMyMac X or MacCleaner Pro, which can usually find a few GB or files, cache, and other unnecessary items to delete. We’ll look at several Mac cleaner apps separately.

Read also: How To Free Up Memory (RAM) On Mac

Fix your DNS in Mac (advance)

If you’ve followed all the steps above and are still having problems if it could be related to your network. A slightly complicated way to solve this problem is to change the DNS settings.

Domain Name System (DNS) is somewhat like a phone book on the Internet, and is usually run by your Internet Service Provider (ISP). If your ISP’s DNS isn’t the best, you can actually switch to another one, such as Google’s DNS service.

To do so, follow the instructions below:

  1. Open System Preferences.
  2. Click on Network.
  3. Choose Wi-Fi.
  4. Click Advanced.
  5. Click the DNS tab.
  6. Click the + button to add Google DNS and enter 8.8.8.8 and 8.8.4.4.
  7. Now click OK.
  8. And apply.

Another option is to flush the DNS cache, which can fix network and connectivity issues.

To make this process easier, you can try CleanMyMac X’s maintenance feature, which can flush DNS cache:

  1. Open CleanMyMac X.
  2. Click on Maintenance.
  3. Select Flush DNS Cache.
  4. Click Run.

You may also find it helpful to read How to improve video call quality on a Mac.

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